Privacy statement of DirectPay Services B.V.

This privacy statement describes how Direct Pay Services B.V. (hereafter: “DirectPay”) handles personal data.

DirectPay takes over receivables from clients, such as energy and telecom companies, gyms and online shops. DirectPay therefore becomes the owner of the receivables and takes care of the management and collection of these receivables. This involves activities such as sending invoices or reminders/demands. DirectPay can also carry out these activities on behalf of its clients, with the client itself remaining owner of the receivables.

In performing its activities, DirectPay acts in compliance with the Personal Data Protection Act and related legislation and regulations.

DirectPay is part of the Credit Exchange Group. The Credit Exchange Group respects your privacy and processes your personal data in compliance with the Personal Data Protection Act and related legislation and regulations.  It has notified the data processing for the companies that are part of its group to the Dutch DPA under notification number 1425509.

Processing /purposes

DirectPay only processes the personal data that are necessary for the purposes contained in this privacy statement, for instance: name and address details, birth dates, gender, data concerning the services provided, invoice amounts, bank account numbers, email addresses, telephone numbers, the content of inbound telephone calls, copies of passports/identity documents with passport photos and BSN (citizen service number) crossed out and Chamber of Commerce extracts.

DirectPay processes these data in connection with factoring services, invoicing, collections and accounts receivable management, quality assurance purposes, (services in relation to) risk analysis and creditworthiness checks of debtors.

In assessing the bad debt risk and creditworthiness of debtors, DirectPay uses risk profiles for debtor payment behaviour which have been developed based on its own analyses and other data sources. DirectPay also processes these data for verification purposes, the performance of statistical analyses and relationship management activities.

Finally, DirectPay collects statistical information on the use of its website. This concerns the number of visitors and their browsing behaviour.

DirectPay receives these data from clients in the context of the agreement between clients and debtors and clients and DirectPay. DirectPay also receives these data via the contact form on its website.


DirectPay can provide these data to collections agencies/agents, bailiffs and third parties in the context of collecting outstanding debts, providing inbound and/or outbound payments or performing quality inspections.

Retention period

The data are kept no longer than necessary for the purpose for which they are used or however longer this may be required in view of any statutory retention obligation (such as the fiscal retention obligation of 7 years). That is to say, the data are immediately deleted as soon as it is no longer necessary for these data to be stored for the purpose for which they are used.


We secure the data by means of appropriate technical and organisational measures. Our employees are also subject to a confidentiality clause in the employment contract they have signed in order to guarantee the confidentiality of the data.


Do you have questions about privacy in the context of our activities or would you like insight into your data? Or would you like to submit a request for your data to be deleted, corrected, supplemented or protected? Or do you want to file an objection?

Then contact us by post at:

Direct Pay Services B.V.

Attn. Privacy officer

Blaak 16
3011 TA Rotterdam

Please enclose a copy of your identification so that we can confirm your identity. We ask that you obscure your photograph and BSN (citizen service number) on the copy of that document.

If you have questions about our privacy statement or privacy policy, you can contact us via the above contact details or via email:


DirectPay reserves the right to amend this privacy statement. DirectPay advises that you consult this privacy statement regularly so that you are aware of these amendments.

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